Software companies are increasingly developing AI agents to automate workplace tasks, with ServiceNow, SAP, and Salesforce leading the way. These AI agents handle tasks such as customer support, invoice processing, and email drafting, often in collaboration with human workers. ServiceNow reports that 80% of customer support cases are managed by AI, reducing complex case handling time by 52%. Deloitte’s survey indicates that 26% of business leaders are exploring autonomous agents extensively. While AI agents are designed to automate mundane tasks, human oversight remains crucial. Companies like Salesforce, SAP, and Intuit are integrating employee feedback into AI development to ensure effective human-AI collaboration. These efforts aim to enhance productivity and create a competitive advantage by tailoring AI capabilities to specific departmental needs and monitoring their impact.